Requirements
Simple qualifications and basic equipment needed to begin your journey as a remote customer service professional.
Most applicants already meet these requirements
Computer & Equipment
Must have a desktop or laptop with updated software and a USB headset.
Reliable Internet
High-speed internet connection required for consistent performance.
Quiet Workspace
A distraction-free environment to provide professional customer service.
If you meet these simple requirements, you’re ready to begin your journey with Apex Virtual Contact Solutions.
Professional Expectations
Agents must maintain:
Professional tone
Excellent customer service
Reliable attendance
Compliance with client policies
Protection of customer data
Communication Skills
Strong verbal communication and customer service skills are essential.
Independent Contractor Status
All agents operate as independent contractors.
This means you:
Set your own schedule
Select your client programs
Are responsible for your own taxes
Work remotely from your home office
Background Check
Must be able to pass a background check prior to servicing clients.
Availability
Flexible availability to complete training and service selected programs.
Scheduling
Agents choose their schedules through the Arise scheduling system.
Available schedules include:
Morning shifts
Afternoon shifts
Evening shifts
Weekend shifts
Some programs offer 24-hour servicing opportunities.
Payments
Payments are processed bi-weekly.
Agents are paid for time spent servicing customers according to the client program rate.
Payments are issued through electronic transfer.
Required Fees
Background Check
Approximately $30 paid by agent
Training Deposit
Approximately $20
Refundable after attending the first day of training
Call Center Service Fee
$49.99 bi-weekly deducted from agent payout
Business hours
monday: 8am - 5pm
tuesday: 8am - 5pm
wednesday: 8am - 5pm
thursday: 8am - 5pm
friday: 8am - 5pm
Copyright 2026. Indianapolis, IN. All rights reserved.
